Before contacting Medilink’s Service Department to obtain help, please have the following information available so the support staff can assist you in a prompt and reliable manner:
Please Note: Should a call out be needed and the equipment is not covered by a full or emergency maintenance contract an order number will be required at this stage. You will be asked to provide this before any action is taken.
Returning Equipment For Repair
PLEASE DO NOT RETURN EQUIPMENT WITHOUT FIRST CALLING CUSTOMER SUPPORT - 02890 582999. A Return Goods Authorisation (RGA) number will be allocated to track your unit and report back findings.This number should be identified on the unit before return by affixing a label and quoted as a reference should you have any queries at a later stage.