Service & Support

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Service Solutions

We have a dedicated in-house Calibration Department offering calibration and validation services across a range of produces and disciplines. We are INAB ISO17025 accredited since 2013 in Temperature for calibration of digital temperature indicators and temperature mapping.

Our Calibration Department provides service throughout the island of Ireland and UK. We operate in clinical, pharmaceutical, industrial and academic fields. Medilink Services can provide a fully turn key GxP compliant service for the provision of a range of equipment.

We offer assistance from specifying the correct equipment through delivery, installation, calibration and full IQ/OQ validation of the units

We can also offer calibrations in various other disciplines including;

  • Relative Humidity
  • Mass
  • Gas Levels such as CO2, O2, N2
  • Rotational Speed (RPM)
  • Pressure
  • Voltage
  • Current

The installation was carried out with the minimum of fuss and I am very grateful for that, as it made my job a lot easier. – Principal Clinical Engineer, Hospital Group, Digital Temperature Indicators

To provide customers with enhanced support, Medilink Services have expanded their skillset with the establishment of the ICT division. The division offers comprehensive ICT services adopting advanced technologies that can meet customer needs from various aspects.

The division works with a wide range of industries; from Pharmaceutical and Blood Banking to Biotech and Hospitals. The ICT team is diverse and dynamic with many years of experience in many areas working with major clients within the healthcare market such as the Health Service Executive in Ireland (HSE) and Health and Social Care in Northern Ireland (HSCNI).

“Our experience of the Medilink Services Service Department Team is very positive due to their understanding of working to a quality system. The engineers are approachable, knowledgeable and helpful.” Laboratory Manager, Hospital


ICT Training

Our team of qualified Trainers deliver clinical training and education in the use of medical devices, clinical & lab information systems across public and private healthcare services.

We believe education is the key to offering a high standard and quality of training to all healthcare professionals including Doctors, Nurses, Anaesthetists, Phlebotomists, Lab Scientists and Haemovigilance Officers. We have successfully trained over 40,000 staff as part of a National HSE Electronic Blood Tracking project. Patient care is paramount to us. We endeavour to deliver a training schedule that is tailored to both meet patient care and healthcare professional requirements. We strive to support excellent clinical practice at all times which is shown in our award for ‘Best Improvement in Patient Safety’ at the IMSTA MedTech Awards.

Many of the projects we have undertaken due to their nature have required a high degree of specialised handling and careful assembly. This has given us hands on experience with the special considerations needed for precision work, as a result of this we can offer our skills to help with the installation, integration and commissioning of medical, scientific and industrial equipment.

We have extensive experience, spanning over 30 years, in the installation, operation and maintenance of our range of products. All Medilink Services engineers are comprehensively trained by our manufacturers, continually assessed, and are qualified to the highest standards.

Only Medilink Services employed Engineers are provided with a Medilink Services Training Record that record all of the training, qualification and competency skills that the individual has successfully completed during their career with Medilink Services.

We can provide economical, customised service contracts, designed to meet your needs, on a wide variety of equipment and instrumentation. This is so you are guaranteed maximum performance over the entire service life of equipment.

With Medilink Services spares and accessories, the difference is in the details. All our spare parts are OEM supplied and manufactured to demanding specifications, and tested under a variety of conditions. We hold the supplier recommended spare parts listing in our Service Facility to ensure fast turnaround times and service delivery.

Our Medilink Services Technical Service Team are happy to provide you with competent and expert support at any time. We provide 7-day emergency support to customers throughout Ireland. The goal of Technical Service Team is to evaluate and resolve each unique situation as quickly and effectively as possible to maximise your equipment up-time. Beyond this, we pride ourselves on the dedication of our team to the company and to you, our customer. This attests to the strong relationships and loyalty our team has helped create with our customers.